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FAQs
Orders ship within 24 hours. Orders will be delivered within 5-7 Business days. Not inclusive of public holidays.
All our orders are sent using a tracked service. If you miss your delivery, please arrange a redelivery with the shipping company.
You will receive all tracking information Alternatively please contact customer services via email care@vltr.co.in and we will get the sorted on your behalf.
We ship Pan India. If we do
not ship to your country rest assured, we are working on this. For more information about which countries, we ship too, please drop us an email
You will get an automated email to confirm your order. Once your order has been processed you will get and email saying that
your order has been dispatched
If you have not received your order confirmation email, it can be one of two things.
The email may have gone into you junk folder. If it is not there it could be that your order has not been processed correctly. In this case no money should be taken. Please email us so that we can help resolve this.
We are very sorry that you are not satisfied with the product you have received. This is not the VLTR standard and we would like you to accept our deepest apologizes.
Please email us at care@vltr.co.in with your order number, the name/product code of the item in question and any
further details. We will get this resolved as soon as possible. Your satisfaction is our main priority.
Yes, although colours may appear different on different screens. We try our best to represent the product as accurately as it is.
We’re happy to send you the right size and do an exchange! Otherwise, we only replace items if they have arrived defective or damaged. If you need to exchange it for the same item in a different size, send us an email at care@vltr.co.in for exchange
request.
NOTE: VLTR Accept return request under the following conditions. If the piece has manufacturing defect, If the package was received damaged.